WOOD N HOME TERMS AND CONDITION

Welcome   to the woodnhome website and thank you for taking the time to read these website Terms & Condition which apply with respect to your use of the website and our products and services. It is important that you read these terms and conditions carefully because by using our website, you will be deemed to have accepted the Terms. If you need to refer to them again they can be accessed from the link at the bottom of any page of our website.

All our products are made from natural, solid wood (not any engineered wood / machine made / fibre board). We always use the best quality wood, nicely treated & seasoned to minimize the possibility of any cracking / damage. Still there are minor chances of some moisture deep inside which may result in small cracks / slight bend after some time. In any such conditions, we will provide the best support possible.

Below are our products and service related terms & conditions, as per our policy.

• All our products are warranted against any technical or manufacturing defect for up to 6 months after supply. This also includes any damage during the shipment, or if any part is found broken.
• For any damage / defect, the item / part will be replaced OR repaired depending on the part & nature of defect. If the damage is on a small detachable part of a product, we provide the replacement of the part. If the damage is on a portion of a big part which can’t be detached (for example, a corner of a big swing panel / sofa frame is chipped off), it has to be repaired locally by the customer, we can provide assistance. In case if the damage needs repair by a professional, we reimburse the cost up to a reasonable amount only after our approval of the cost. If the repair cost is higher than 50 % of  the selling price then we will  get replacement part in next upcoming consignment.

The most common damages are scratches, chip off and hairline cracks. These kind of damages don’t affect the strength and functionality of the item and can easily be resolved by simple touch up / wood filling. We provide complete assistance to resolve such issues.

• Due to the nature of our products, source and the type of services involved, our products are non-returnable once shipped OR picked up.

• Since all our products are hand crafted; there are chances of minor variations in the design, carving, art work pattern & alignments. This is not considered as any damage or poor quality. Most of the mis-alignments & balancing issues are resolved by manual adjustments.

• The fabric design & shade keeps changing in the market, hence there are possibilities of minor variation in the cushion fabric. However we are trying our best to keep the shade same as shown on the website.

• . There are chances of scratches and chip offs on some parts due to poor handling by the carriers, long distance shipments, or even poor handling of our team. We are trying our best in packaging and handling; however there could be a small possibility. Such scratches & chip offs can be easily resolved by wood fillers and touch ups, and will be done by customers.

• There are chances of cracks seen on any natural solid wood item. When the internal moisture dries, it shows up in form of cracks / bends. Most of these cracks do not affect the strength & functionality of the part and can easily be repaired by wood fillers and touch ups available locally at any hardware store for example Bunnings warehouse or  Miter 10 Mega, however if the cracks are big and through the entire width, this may need some repair (if the part is big). Some of such damages can be easily be repaired by the customer with our expert guidance, or may need the help of a professional person. In such case we provide a compensation amount to a reasonable limit.

• In cases where some damage needs to be resolved by local repair, but the customer doesn’t agree / wants a replacement, we may consider it depending on the part and the type of damage. However the shipping charge for the replacement (both ways) has to be paid by the customer, including custom charges if applicable.

• For custom orders, once the order is confirmed and the advance is paid, the amount is not refundable and the order can’t be cancelled. However, if needed, we can try to find another option if possible.

• For custom order items, it may take 3 – 6 months for delivery depending on the next shipment. Normally, all our shipments are on time as per schedule; however there could be a delay due to natural causes, delay by the carriers, customs or some issues at our manufacturing facility. There is no refund / reimbursement due to such delays.

• If any small part like hardware is missing, we keep a stock of most items. However, if we don’t have any part in stock, we need to ship it from our office in India which may take 1 – 2 weeks for delivery. For replacement of bigger parts or if the part is not in stock, it may take some time to replace until the next shipment arrives.

• For all our local shipments within New Zealand we use courier service. There could be delays in the delivery by these carriers, either due to their management or customs clearance. Woodnhome is not responsible for such delays in delivery and will not provide any compensation for the delays.

All our artistic products are the result of great hard work of the artists and their talent. We respect their talent & art, and value their products. It is not appropriate to throw away these products just for some damage / defects. We provide full support to resolve such issue. Thanks to all our customers for their understanding and support.  Below are our general terms & conditions, as per our policy.

• GENERAL

Woodnhome.com is the owned by Pearl Consultancy Limited is a registered New Zealand company and publisher of the content contained in this website (referred to as “our”, “us”, “we”).

As a user of this website (referred to as ‘”you” and “your”), you are subject to these Terms, our Privacy Policy, our Returns Policy, our Online Sales Terms, and any other laws or regulations which apply to this website. If you do not accept these Terms, you must refrain from using this website.

We reserve the right to revise these Terms from time to time at our discretion. Such revisions will be effective immediately upon publication on this website. By continuing to use this website after such publication, you agree to be bound by these Terms as revised. You should therefore periodically visit this page to determine the current Terms.

Any reference to “website” means the whole or any part of the web pages located at this URL or domain (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).

• CONTRACT INFORMATION

The information contained on this website constitutes an invitation to treat and not an offer to supply goods or services to you. When you submit an order to us, you are making an offer to buy those products in accordance with these Terms and in accordance with our then current terms of trade including our Online Sales Terms. We reserve the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by you, including any order we believe, in our sole judgement, to have been placed fraudulently or in an effort to supply trade re-sale.

• INFORMATION/CONTENT

The information contained on this website is intended for general information only. While we endeavour to ensure that information on the website is correct, sometimes errors or inaccuracies do occur, for which we apologise.

We do not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this website. We reserve the right to make changes at any time and without notice to you, to any element of this website.

To the extent permitted by New Zealand law, we make no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this website or any other website.

Except as otherwise described, all materials on this website are made available only to provide information about this website, and the products which may be ordered from this website. This website is controlled and operated by us, from offices within New Zealand.

Details contained on this website relating to the products and the sale of the products through this website have been prepared in accordance with New Zealand law and may not satisfy the laws of any other country. We make no representations or warranties as to whether or not the information or products available from this website are appropriate or available for use in other countries. If you choose to access this website from outside New Zealand you are responsible for compliance with applicable local law.

• PRICE, PRODUCTS AND SERVICES

All prices on this website are in New Zealand dollars and are inclusive of GST and any other sales tax. Please note that we reserve the right to alter the prices at any time for any reason.

The information in this website has been published by woodnhome  upon the basis that relevant, will offer the goods for sale until a specified date or until sold, whichever first occurs, at no greater than the advertised prices, GST-inclusive.

Prices are subject to change by management and do not include display accessories, options or delivery.

• RAINCHECK POLICY

For the purposes of these Terms, a “Rain Check” is as a commitment to sell an out of stock item (when it becomes available) at the same price it was advertised for, before the sell out (“Offer Price”). Rainchecks may not apply to end of life products.

Unless specifically stated that a Raincheck is not available, if we have sold out of, or are temporarily out of stock of, any item offered during an offer or promotion period (“Offer Period”), then that store will offer each person who requests supply of that item during the Offer Period, a Raincheck, so that the person may purchase, from that store, at a later date, the product at the Offer Price, once the product is back in stock.

• INTELLECTUAL PROPERTY

This website and all intellectual property rights, including graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by us, or in some cases, a related body corporate or third party, and unless stated, is copyright. These intellectual property rights are protected by New Zealand and international laws.

You may view our website and its contents for personal and non-commercial use only, and as such this is subject to copyright law and the Copyright Act 1994. You may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without our prior written permission or, in the case of third party material, from the owner of the copyright in that material.

Nothing contained in this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person, company or entity. We make no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.

• OTHER WEBSITES

Please note that although this site may have some hyperlinks to other third party websites, these sites have not been prepared by us and are not under the control of us. These links are provided for convenience only and may not remain current nor maintained. We should not be construed as endorsing, approving, recommending or giving preference to these third parties or their websites, or any information, products or services referred to on those third party websites unless expressly stated. You link to these websites at your own risk and should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such websites. We are not responsible for the availability of any of these links.

• SECURE DATA

Given the nature of the internet, we cannot guarantee that any data transmission is totally secure. Whilst we take precautions to protect information, we do not warrant and cannot ensure the security of any information you transmit to us. You therefore transmit to this website at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve its security. If you become aware of any problems with the security of the data or the website, please contact us immediately by email at inquiry@woodnhome.com

• VIRUSES

Given the nature of the internet, we cannot guarantee that this website is free from viruses, fault or other conditions which could damage or interfere with your computer systems, and we do not warrant that your access to this website will be uninterrupted, error free or that any defects will be corrected. You assume the risk of any damage to your property as a result of using this website, and to the maximum extent permitted by law, we disclaim all liability for any errors, omissions and faults.

You must take your own precautions to ensure that the process which you use for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

• COOKIES

We may use a cookie file containing information that can identify the computer you are working from. The cookie file is anonymous as it only gives us details of your IP address, PC platform (Windows, NT or Mac), browser (e.g. Microsoft, Netscape or other, plus the version of Browser) and domain (whether you are accessing the site from NZ or elsewhere).

You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive.

•  USE OF YOUR INFORMATION AND MATERIAL

We appreciate any suggestions (“unsolicited ideas”) you may have regarding ways in which this website may be improved or materials which we may add to this website. Any unsolicited ideas that you submit to us will not be regarded as confidential and will become our property. We may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.

•  PRIVACY POLICY

We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read our Privacy Policy for more information.

• DISCLAIMER

We make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this website or to its availability, functionality or performance, except as otherwise provided under any applicable law.

We do not, nor do our officers, employees, agents and other representatives accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside our control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website. To the maximum extent permitted by law, we disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.

The use of the information on this website is at your own risk. To the extent permitted by law, we exclude all liability of us, our officers, employees, agents and other representatives in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, we limit our liability to the re-supply of the relevant information or services.

You agree to indemnify us, our officers, employees, shareholders, agents and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide to us via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of the Fair Trading Act 1986.

• CONSUMER GUARANTEES ACT

Nothing in these Terms is intended to avoid the provisions of the New Zealand Consumer Guarantees Act 1993 (“CGA”) except to the extent permitted by the CGA or to exclude liability arising under any other statute. If and to the extent that such liability cannot be lawfully excluded, these Terms shall be modified to the extent necessary to give effect to the above intention. If you are acquiring goods or services from us for the purposes of a business, you agree that the guarantees provided in the CGA shall not apply. We do not provide any express guarantees (as that term is defined in the CGA) other than those expressly confirmed in these Terms.

• ELECTRONIC TRANSACTIONS ACT

You consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree to be bound by any agreement reached through electronic communications in terms of the Electronic Transactions Act 2002. You consent to receiving electronic messages and information sent by us (or on our behalf) for any purposes described in our Privacy Policy. You agree, pursuant to section 11(2) of the Unsolicited Electronic Messages Act 2007, that the person sending any such message need not include a functional unsubscribe facility in that message.

• APPLICABLE LAWS

This website and these Terms shall be governed by, and construed in accordance with, the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to this website or these Terms. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand and agree that the courts of New Zealand are a convenient forum in which to resolve any dispute arising in relation to this website or these Terms.

The information contained on this website has been prepared in accordance with New Zealand law and may not satisfy the laws of any other country. We make no representations, warranties, or guarantees as to whether or not the information or products available from this website are appropriate or available for use in other countries. If you choose to access this website from outside New Zealand, you are responsible for compliance with applicable local law.

• SEVERABILITY

If any provision of these Terms are found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Terms, which will continue in full force and effect.

• CHANGES TO THESE TERMS

We may, from time to time, add or remove information, products or services from this website without notice.

We reserve the right to amend these Terms at any time without notice, and we may terminate your access to this website at any time without notice. Your continued use of this website will represent an agreement by you to be bound by the Terms as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms will survive.